Privacy Policy
PRIVACY STATEMENT
Your privacy is important to us. This privacy statement provides information about the personal information that Talk to a Dentist collects and the ways in which Talk to a Dentist uses that personal information.
Talk to a Dentist takes great care to protect the personal data we hold for you in line with the requirements of the General Data Protection Regulation (GDPR).
The purpose of collecting and storing personal data about you is to ensure we can:
- Provide, appropriate, safe and effective dental advice for you
- For business administration of your care.
Types of Personal data held
The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for you includes:
- Name, address, date of birth
- Unique identification number
- Next of kin
- Email address
- Phone numbers
- GP contact details
- Occupation
- Medical history
- Dental records
- Financial information
- Credit cards receipts
- Correspondence
- Details of any complaints received
We keep an inventory of personal data we hold on our patients and this is available on request.
Disclosure to third parties
The information we collect and store will not be disclosed to anyone who does not need to see it. We can only share data if it is done securely and it is necessary to do so.
We will share your personal information with third parties when required by law or to enable us to deliver a service to you or where we have another legitimate reason for doing so. Third parties we may share your personal information with may include:
- Regulatory authorities such as the General Dental Council or the Scottish Regulatory Authorities
- Insurance companies
- Loss assessors
- Fraud prevention agencies
- In the event of a possible sale of the business at some time in the future.
We may also share personal information where we consider it to be in a patient’s best interest or if we have reason to believe an individual may be at risk of harm or abuse.
Personal privacy rights
Under the General Data Protection Regulation (GDPR) you have the following personal privacy rights in relation to the information we hold about you.
You have a right to:
- Access to and copies of your records that we hold by contacting us directly: we will acknowledge your request and respond within one month or sooner.
- Have inaccuracies deleted.
- Have information about you erased in certain circumstances. This should be seen in light of the need to keep records about your dental care in case you have any problems in the future.
- Object to direct marketing.
- Restrict the processing of your information, including automated decision-making.
- Take your data to another dental practice or anywhere else.
Patients who wish to have inaccuracies deleted or to have information erased must do so in writing to Talk to a Dentist.
Legal basis for processing data we store
The GDPR requires us to state the legal basis upon which we process all personal data for our patients and it requires us to inform you of the legal basis on which we process your personal data.
The legal basis on which we process this data are:
- We hold patient data because it is in our Legitimate interest to do so. Without holding the data we cannot work effectively.
- We hold staff employment data because it is a legal obligation for us to do so
- We hold suppliers data because it is needed to fulfil a contract with us
Automated decision making
You will be asked to opt into any processes involving automated decision making.
This includes:
Consent
Talk to a Dentist will always obtain specific consent relating to your needs if required.
Talk to a Dentist will always obtain specific, opt-in consent from you for direct marketing information.
Withdrawal of consent
After you have given your opt-in consent you have a right to withdraw your consent at any time.
Retention period
Talk to a Dentist will always obtain specific retains dental records while you are seeking our advice and for at least ten years, or for children until age 25, whichever is the longer.
Complaints
You have a right to complain about how we process your personal data. All complaints concerning personal data should be made in person or in writing to Talk to a Dentist. All complaints will be dealt with in line with Talk to a Dentist complaints policy and procedures.
Personal information collection
- We may collect and use the following kinds of personal information:
- Information about your use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.)
- Information that you provide using for the purpose of registering with the website.
- Information about transactions carried out over this website including information relating to any purchases you make of our goods or services.
- Information that you provide for the purpose of subscribing to the website services.
Using personal information
We may use your personal information to:
- Administer this website;
- Personalise the website for you;
- Enable your access to and use of the website services;
- Publish information about you on the website;
- Send to you products that you purchase;
- Supply to you services that you purchase;
- Send you statements and invoices;
- Collect payments from you; and
- Send you marketing communications.
Where we disclose your personal information to our agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
Securing your data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers.
Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Cross-border data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the information in accordance with this privacy policy.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.
You agree to such cross-border transfers of personal information.
Updating this statement.
We may update this privacy policy by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.
Other websites
This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.
Contact
Talk to a Dentist If you have any questions about this privacy policy or our treatment of your personal information, please write to: