A Patients Guide to
Our Practice Complaint Procedure

At Talk to a Dentist we are committed to providing quality care and service. We recognise the importance of managing continual improvements in our practice and understand that patient feedback is imperative in achieving this objective.

It is part of our responsibility as dental professionals to deal properly and professionally with all complaints. Patient complaints are dealt with calmly and in line with the Company Complaints Process. We will aim to sort out the complaint as quickly, effectively and as smoothly as possible.

A written acknowledgement will be provided to you within 3 days of receipt of a formal complaint.

A full investigation will ensue to ascertain

• What happened?
• Why it happened.
• What will be done to put things right?
• What action will be taken to resolve the matter?
• What will be done to stop this re-occurring?

A written response will be sent accordingly within 10 working days. On occasions where investigations may take longer than 10 working days, we will notify you in writing of the delay and advise you of the revised date of resolution.

If you feel that the Complaints Manager has not settled the complaint, you can contact: